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General enquiries

Toll free Number: 1800–180–2266

Email: customerservices@avivaindia.com

SMS : Send 'ASK AVIVA' to 5676737

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Customer Service

Manage your Policy
Update Your Details

At any point during the term of your policy, you can change any of your personal or policy related details:

Change in Address and Contact Details

Step 1: For change in personal contact details, fill up the request form.

Step 2: Mention your client id, policy number, and your new contact details.

Step 3: Submit the duly signed form at the nearest branch of Aviva


Change in Name

Step 1: For correction or rectification in name or date of birth, fill up the available request form.

Step 2: Complete the section with the rectified or corrected, name or date of birth.

Step 3: Attach a copy of your proof of date of birth or name, which needs to be incorporated.

Step 4: Submit the request with the proof at the nearest branch of Aviva, along with the original policy.


Change in Nominee

A nominee is the person who would receive the sum assured or benefits in the eventuality of of the policyholders' death. During the tenure of the policy you could change your nominee or the percentage he should receive.

Step 1: Complete the endorsement request form with the name, date of birth, relation and percentage of the amount, of the nominee.

Step 2: If you are nominating a minor, appoint a suitable guardian for the minor, by filling in his details. The request needs to be signed by the guardian also.

Step 3: The duly signed nomination form needs to be signed by a witness.

Step 4: Submit the completed form along with the original policy document to the nearest branch of Aviva.


Change in Policy Details

Switch Fund

Step 1: Chose your switch from the list of available switch types. Refer to the policy schedule for the same.

Step 2 Complete the endorsement request form mentioning the required switch type, your client id and policy number.

Step 3 Refer to the policy terms and conditions for the number of free switches.

Step 4: As per your risk profile chose and decide on the percentage allocation for each switch.

Step 5: Submit the completed form along with the original policy document to the nearest branch of Aviva.


Mode change

Premium payment could be done through a cheque or demand draft, direct debit from your account or from your credit card.

Step 1: Choose your mode of payment

Step 2: Fill up the endorsement request form. If you decide on direct debit from your account, do not forget to fill up the direct debit mandate instruction.

Step 3: Submit to your nearest branch the completed request form with client id and policy number, the debit mandate and the relevant charge slip. Your branch would inform you about the availability of these facilities.

Step 4: You could alternatively contact our customer service executive on 18001802266 for any further assistance.


Frequency change

Step 1: Decide between monthly, quarterly, half yearly or annual payment of premium. If you chose monthly, the payment is only through direct debit or ECS mode

Step 2: Complete the endorsement request form for change in frequency, duly signed by policy holder and witness.

Step 3: Complete the debit mandate instruction form, if you chose monthly payment of premium.

Step 4: Submit the completed form to your nearest branch which would also inform you about the availability of your option.


Change in cover Level

You could change your level of cover depending upon the terms and conditions of the policy

Step 1: Decide on the change required in cover.

Step 2: Complete the request form with client id, policy number and policyholders name.

Step 3: Submit the completed form, duly signed by the life insured and the policy holder, to the nearest branch along with your original policy document.


Bank Account Registration

Bank Account Registration For Direct Account Transfer


Policy Assignment

In case you wish to Assign your policy, you will need to fill up the available request form and submit it at your nearest AVIVA branch office along with following documents:

1. Assignment Form

2. Your Original policy document

3. 1 Photograph of the assignee

4. Identity proof of assignee

5. Address proof of assignee

On submission of the duly filled and signed Assignment form along with requisite documents, your request will be treated as an adequate notice of assignment of the policy by the customer.


Get a Duplicate Policy

If you have not received your policy document, here is how you can apply for a duplicate policy.

Step 1: Complete the section in Request Form, and specify the reason.

Step2: If your Policy document is not received within one year from the date of issuance, please submit the request form at your nearest Aviva branch.

Step 3: If Policy document not received for more than one year from the date of issuance, please submit the request form along with Indemnity on Rs.100 stamp paper, Photo identity proof of Policy holder, a recent color photograph of the Policy Holder at your nearest Aviva branch.

If you have lost your policy document, here is how you can apply for your duplicate policy.

Step 1: Complete the section in Request Form, and specify the reason.

Step 2: Submit the Request form along with Indemnity on Rs.100 stamp paper, Photo identity proof of Policy holder, a recent color photograph of Policy Holder and Rs.250 processing fees at the nearest Aviva branch.

Note: request you to please carry your original photo identity proof for verification when you visit the branch.

Click here to download Request Form

Reinstate your Policy

A lapsed policy could be reinstated, depending upon the policy terms and conditions.

Step 1: Fill up the application for Declaration of Good Health for the purpose of reviving your lapsed policy.

Step 2: You will need to provide complete details along with related documents.

Step 3: The form needs to be duly signed by the life insured and the policy holder, if the policy holder is different from the life insured.

Step 4: Submit the completed form to your nearest branch.

Policy Payout (Partial Withdrawal, Surrender & Freelook)

Documents required for Post Issuance Cancellation (partial withdrawal, surrender & free look)

a)Payout Form.

b)Original Policy Document.

c)Recent Color photograph

d)Self Attested Photo ID proof of Policy Owner**.

e)Self Attested copy of current communication Address proof of Policy Owner if Address endorsement done within last one year or requested along with the surrender/Partial withdrawal/Freelook** .

f)Cancelled cheque of the A/c where NEFT is required

g)Self Attested Bank Statement/Pass book copy showing the premium remittance OR Latest Six Month Bank Statement**.

**Request you to please carry originals for verification by our branch office, if request is submitted by third party then we require third party photo identity proof (Original required for OSV) and authorization letter from policy holder.

Additional Documents required for amount transfer in NRE (Non-Resident External) account:

•Cancelled Cheque from NRE A/c

•Bank statement / copy of bank passbook of NRE A/c from which premium is remitted**

Please note that if the amount has to be transferred to NRE Account, then you need to submit a copy of NRE Bank statement through which all premiums have been remitted.

Please refer to the Payout form for the complete set of documents etc.

Complaints Redressal process

Our Complaints Redressal process. Download as a PDF document.



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